By accessing or using Lumora Cloud's productivity platform and services, you agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, you may not access or use our services. These Terms apply to all users, including individuals, teams, and organizations. By creating an account or using our services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

Lumora Cloud provides a cloud-based productivity platform that includes: • AI-powered task management and prioritization tools • Collaborative workspaces for team coordination • Data analytics dashboards and reporting features • Integration capabilities with third-party productivity tools • File storage and sharing functionality • Communication and messaging features We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to users.

To use our services, you must create an account and provide accurate, complete information. You are responsible for: • Maintaining the confidentiality of your account credentials • All activities that occur under your account • Ensuring your account information remains current and accurate • Notifying us immediately of any unauthorized use of your account • Complying with all applicable laws and regulations • Respecting the rights and privacy of other users You may not share your account credentials or allow others to access your account without authorization.

Our services are offered under various subscription plans: • Subscription fees are billed in advance on a monthly or annual basis • All fees are non-refundable except as required by law or as specified in our refund policy • We may change our pricing with 30 days' notice to existing subscribers • Failed payments may result in service suspension or account termination • You are responsible for all taxes associated with your subscription • Refunds for annual subscriptions may be prorated for unused time in certain circumstances For billing questions, contact our support team at hello@lumora.cloud.

Lumora Cloud Platform: • We retain all rights, title, and interest in our platform, software, and related intellectual property • You receive a limited, non-exclusive license to use our services according to these Terms • You may not copy, modify, distribute, or create derivative works of our platform Your Content: • You retain ownership of all content you create, upload, or store on our platform • You grant us a limited license to process, store, and display your content to provide our services • You are responsible for ensuring you have rights to all content you upload • We do not claim ownership of your tasks, projects, documents, or other user-generated content

You agree not to: • Use our services for any illegal or unauthorized purpose • Violate any laws, regulations, or third-party rights • Upload malicious software, viruses, or harmful code • Attempt to gain unauthorized access to our systems or other users' accounts • Interfere with or disrupt our services or servers • Use our services to spam, harass, or abuse other users • Reverse engineer, decompile, or attempt to extract our source code • Resell or redistribute our services without authorization • Use automated tools to access our services without permission • Store or transmit content that is illegal, harmful, or violates others' rights

We implement industry-standard security measures to protect your data: • All data is encrypted in transit and at rest • We maintain SOC 2 Type II compliance • Regular security audits and vulnerability assessments are conducted • Access to user data is strictly controlled and monitored • We do not sell or rent your personal information to third parties For detailed information about our data practices, please review our Privacy Policy. You are responsible for maintaining appropriate security measures for your own systems and accounts.

Our services are provided 'as is' without warranties of any kind. We disclaim all warranties, express or implied, including: • Warranties of merchantability, fitness for a particular purpose, and non-infringement • Guarantees of uninterrupted or error-free service • Warranties regarding the accuracy or reliability of content or data To the maximum extent permitted by law, Lumora Cloud shall not be liable for: • Indirect, incidental, special, consequential, or punitive damages • Loss of profits, data, use, goodwill, or other intangible losses • Damages resulting from unauthorized access to or alteration of your data • Service interruptions or technical failures Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

We strive to maintain high service availability and performance: • We target 99.9% uptime for our core platform services • Scheduled maintenance will be announced in advance when possible • We provide status updates during service incidents at status.lumora.cloud • Service credits may be available for extended outages as outlined in our SLA This SLA does not apply to issues caused by factors outside our reasonable control, including internet connectivity problems, third-party service failures, or user error.

Either party may terminate these Terms: • You may cancel your account at any time through your account settings • We may suspend or terminate your account for violation of these Terms • We may terminate our services with 30 days' notice • Upon termination, your right to use our services ceases immediately • We will provide you with the ability to export your data for 30 days after termination • Certain provisions of these Terms will survive termination, including intellectual property rights and limitation of liability

These Terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles. Dispute Resolution Process: • We encourage resolving disputes through direct communication first • If direct resolution fails, disputes will be resolved through binding arbitration • Arbitration will be conducted by a single arbitrator under the rules of [Arbitration Organization] • You may opt out of arbitration by providing written notice within 30 days of account creation • Class action lawsuits and jury trials are waived unless prohibited by law For legal notices, contact us at hello@lumora.cloud.

We may update these Terms periodically: • Material changes will be communicated via email or platform notification • Updated Terms will be posted on our website with the effective date • Continued use of our services after changes constitutes acceptance • If you disagree with changes, you may terminate your account • We will provide at least 30 days' notice for material changes that affect your rights You can always review the current Terms at lumora.cloud/legal/terms-of-service.

For questions about these Terms of Service, please contact us: • Email: hello@lumora.cloud • Support: hello@lumora.cloud We will respond to legal inquiries within 5 business days. For general support questions, please use our in-platform support system or contact hello@lumora.cloud.